Frequently Asked Questions
Getting Started
Send your art files when you send in your order. This ensures we keep everything together and minimized the chance for lost information or miscommunication.
Screen Printing is our specialty, but it is one of many options available. Each method has its own advantages.
– Screen Printing is the process of passing ink through a mesh stencil onto t-shirts, other garments, and consumer goods like circuit boards, ceramics, and tons more
– Direct-to-Garment is a digital printer, that prints directly onto the fabric. Also known as ‘DTG’. Since it’s like a typical home printer, it can output multiple colors and photographs right onto a t-shirt.
– Transfers are digitally printed to a polyester film, coated with a powder adhesive and transferred onto the fabric with heat and pressure. Transfers work well for designs that have a lot of color and do not convert easily to vector graphics, smaller runs with lots of color and designs with a lot of small detail that needs to remain crisp.
– Dye-Sublimation Printing is the process of printing onto a special heat-transfer paper, and transferring it onto the fabric with heat and pressure.
Yes, we offer custom embroidery.
Your online Quote/Invoice will have a green button in the top left corner to make online payments for your convenience. We also accept payments in person in cash, business check or credit card.
A sharp, crisp print depends on your design file. A good file is the start to a great print, and your design files must be received before we can start the order process.
An unflattened vector version of your logo or design (.ai / .eps / .pdf) is ideal. Raster files (.psd, .tif, .jpg) should be scaled to the size of your print, with a resolution of at least 300dpi for best results. Every system renders fonts differently, so please remember to outline your fonts!
Need a hand? Every order includes a bit of time to help bring your files up to scratch, just ask your Account Executive.
Pricing for screen printing is based on the total number of colors in the design and the total quantity per design to be printed. Each print location is priced individually.
Pricing for Embroidery is based on the number of stitches in your design.
There is no min on Embroidery.
Our minimum quantity is 12 pieces, per print for screen printing.
Screen printing is based on the total number of colors in your design and the total quantity per design to be printed, plus the garment to be printed on.
Each print location is priced individually. Our first price break is at 12 pieces.
Screen printing may not be the most economical choice for some smaller projects, compared to other available processes.
Get in touch and a member of our Team can help weigh the decision, and even point you in the right direction if we can recommend a more effective solution
Orders can be submitted in person, phone or email.
We take email communication seriously! There are two main reasons we prefer to process orders by email:
– Phone calls demand immediate responses, which aren’t always the best responses. Email lets our team take a moment to gather the necessary information and consider all of your detail before drafting a response.
– You can’t go back and review a phone call. Each order has its own unique set of variables between the garment, sizes, colors, designs, and print process. It saves a ton of time (and potential headaches!) to have a written reference.
Email threads are best for exchanging detailed information so that we can nail the expectations for your order.
If you have a strict deadline, please notify your Account Executive as early as possible during the order process.
Rush Orders are subject to availability. Availability of Rush Services are on a first come, first serve basis and availability can not be guaranteed.
Orders needing a quicker turnaround time than what our standard turnaround offers can take advantage of Rush Services. This service schedules your order ahead of booked orders and guarantees the date, so it is only fair that a fee applies for this priority.
Rush Service charges cover expedited processing, extra production & booking logistics, express shipping, and adjustments to our print schedule to accommodate the deadline.
– Standard Turnaround Time:
10-12 Business Days.
No additional charge.
– Rush Services:
5 – 10 Business Days, when available.
+$50 flat rate. Only available with garments in stock at local warehouse.
3 -4 Business Days, when available.
+$85 flat rate. Only available with garments in stock at local warehouse.
– Hot Rush:
Next Day, when available.
+$195 flat rate. On customer supplied garments only.
The availability of your Blank Garment is one of the biggest hurdles of a Rush Order.
Note: Rush Orders do not have guaranteed quantities! The tight deadline does not allow for additional pieces to be ordered and printed in case of print or garment defects. We highly recommend ordering extras of each size to avoid the possibility of the aforementioned issues on your Rush Order if a specific quantity is required.
For most orders, the standard turnaround time is typically 10 business days. This countdown starts only when your order is fully approved and deposit processed, so remember to budget time to bring your details together.
– Standard Turnaround Time:
10-12 Business Days.
No additional charge
– Rush Services:
5 – 10 Business Days, when available.
+$50 flat rate. Only available with garments in stock at local warehouse
3 -4 Business Days, when available.
+$85 flat rate. Only available with garments in stock at local warehouse
– Hot Rush:
Next Day, when available.
+$195 flat rate. On customer supplied garments.
A ‘business day’ is considered every working day of the week, and does not include weekends or Holidays. The cutoff time for a business day is 1PM Central. Please remember that we answer all messages in queue, so details arriving too close to cutoff may not get reached by the cutoff time.
Some services and printing methods (like specialty inks, special print locations, etc.) add to the standard turnaround time and may not be available for Rush Services.
Turnaround time does not include the pickup date or shipping time. For example, if you need to pick up (or have your order shipped) on a Friday, your deadline should be set to Thursday.
We aim to provide a quick and easy Order Process, every step of the way. Here is a quick rundown of how a typical order moves through our studio.
Connect – Contact us so we can collect the details together and helping you through the process.
Confirm Your Details – Your design, your garment choice, and your total quantity of pieces for the order are the most important aspects to confirm. We will include all information in your quote along with you pricing so you can confirm the details are correct.
Payment for your order – Once you have verified all information is correct on the quote and it has been approved, you can make a payment or submit a purchase order at that time to get your order started.
Approve Your Order – An art approval will be sent within a few days of payment so design mockups can be approved for production.
Payment & Production – After approval and payment we’re all set. Your garments are sent to our studio, and we prepare the presses to print your design.
Ready for Pickup – Your order has made its way through the studio and is ready for pickup, or shipping. To the masses!
Designs and Artwork
Send your art files when you send in your order. This ensures we keep everything together and minimized the chance for lost information or miscommunication.
Sure! There are a ton on Dafont.com and we have a list of our favorites
Absolutely! Creating mockups is part of the ordering process for every order. The mockup gives a visual idea of the size and placement of your design.
Please note the digital mockup is created on a generic garment template. When printed, the design will appear larger/smaller on some shirts depending on the size of the garment being printed (example: Small vs. XL tees).
Due to variances in monitor calibration, colors on the mockups may appear different on your screen.
Changes to the order after approving the mockup could increase turnaround times for your orders. We will not be responsible for errors, misspelling, or otherwise in approved designs and/or mockups.
Due to the massive variance between brands, sizes, styles and other factors there is always a variance in the size of a design on a mockup in relation to the garment. Designs will always be printed to the size spec on the Order. If no custom size specifications are provided the design will be printed to our in-house standard specs for the placement.
In an effort to give you the best service and create the best designs for you…” Near the front of this policy, you will clearly state that each design includes two revisions. It will indicate these are minor alterations, not complete overhauls. Any complete overhaul will create a new expense. Although this isn’t always something you can follow 100 percent, it will at least be something you can point to and stand behind when customers get testy about charges. The goal is to let them know everything isn’t a free-for-all with revisions. An unflatten vector version of your design (.ai / .eps / .pdf) is ideal with, fonts convert to outlines.
If sending a raster file (.psd / .tif / .jpg)should be scaled to the size of your print with a resolution of at least 300 dpi for best results
An unflatten vector version of your design (.ai / .eps / .pdf) is ideal with, fonts convert to outlines.
If sending a raster file (.psd / .tif / .jpg)should be scaled to the size of your print with a resolution of at least 300 dpi for best results
An unflatten vector version of your design (.ai / .eps / .pdf) is ideal with, fonts convert to outlines.
If sending a raster file (.psd / .tif / .jpg)should be scaled to the size of your print with a resolution of at least 300 dpi for best results
Blank Garments & Wholesale
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat.
Screen Printing
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt. Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat.
Embroidery
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.
Finishing
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.
Color Communication
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit.
Everything Else
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate.
Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Nemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit.
Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit.
Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit.
Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit.
Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit.
Neque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem. Ut enim ad minima veniam, quis nostrum exercitationem ullam corporis suscipit.